Critical thinking in UX design

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What is critical thinking?

Critical thinking is fact-based way of making judgments. It is about questioning statements and thus arriving at valuable and useful judgments that are scientifically proven. We want to explain to you why critical thinking plays an important role especially for knowledge workers* like UX designers!

Critical thinking and UX design

Sometimes we as UX designers or product developers make sweeping statements that seem plausible at first glance. We've probably all heard the phrase "If it needs a user guide or manual, the product has a bad UX", right?

But actually, this statement cannot be generalized. Certainly, finished products for the end customer may be designed in the best case so simple that everything is intuitively operable without a manual. But what if the product is an aeroplane or a machine for industrial production? In that case, you might want to rethink the statement, right? Statistical statements

Because we as UX designers or product developers handle a lot of user data, it is easy for us to manipulate it and prove things that are not provable with the data. Therefore, we have to recognize statistical correlations and interpret them correctly in order to make decisions. Statements from users must also always be viewed critically. How you do that and in which cases you should still direct your critical eye in UX design, you can hear in the podcast episode!

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Published by Lisa on 2021-04-30

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